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Warranty Coverage

For customized furniture

12 months for hinges, runners and hardware, 5 years for Blum hardware.

Damages due to improper usage, not taking good care of furniture delivered, rectifications are chargeable. Especially  for water damages.

As your cabinets are mainly made with wooden panels, they are not like aluminium or metal, when exposed to heat from cooking or cold from air conditioning, plywood panel would likely bent, especially the door panels, this is a natural wood property which could not be prevented, however variation/gap should be controlled within 5 mm.

Re-silicon work to seal the gap between wall and cabinets is common, thus they are not covered, based on our experience, silicon will dry up and contract after a period of time, especially in rooms with intensive usage of air conditioning, these work are thus chargeable.

Laminate bulging due to direct contact with strong heat or scratched from knife such as chopping fruits on top of laminate counter top. Cutting and scratches by children are not covered.

Laminate chipping off to the corners/edges of a cabinet due to improper care or usage are not covered.

Despite most of boards nowadays are chemical treated, any termite from nearby units or from your older furniture could still happen, if you stay at a termite zone, super humid area, you have to inform us for intensive board treatment prior to furniture fabrication.

 Appliances 

For the appliances are carried and covered by manufacturer after 7 days from invoice date. Take note that they should in “good as new” condition and packaging are intact for replacement, and also subject to availability, however transport are not covered.

For Ceiling fans, 12 months for motor. 3 months Led driver and Led light. You can deliver your faulty fan to our office, or there will be delivery charges.

For conventional lights, light bulb only cover for 7 days. For led lights, lighting driver 3 month, led lights 1 month. However, you will be required to collect the replacement at our office, and the faulty items should be returned.

 

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